New Credit Card Information:

Please note: Once your card is activated and you start making purchases, you may see an increase in purchase verification texts due to a new service provider. This could last for a short period of time as the system learns your normal spending habits. 

Issues currently being worked on:

  • Reward points will show up in the next few days after the system transfers those over. New accrued points will show after the 1st of the month. 
  • Apple users are now able to add their card(s) to their wallet

 

 

WHAT SHOULD I DO WHEN I RECEIVE MY NEW CARD?

On February 26th, cardholders can activate their new credit card. 

  • Activate your card on February 26th. Call the number on the sticker from the primary phone number on your account.

  • Be prepared to answer a few security questions based on the primary cardholder’s information.

  • Destroy your old WSCU Visa credit card. It will no longer work after February 25, 2024.

  • Reestablish any automatic bill payments with merchants.

 

WILL I NEED TO CREATE A NEW PIN NUMBER TO ACCESS CASH WITH MY NEW CREDIT CARD?

Yes, however, this is only necessary if you plan on taking cash advances from your card. You may select your unique PIN by calling the number on the activation label and by saying ‘Select PIN’ or ‘Change PIN.’ Not sure if we do this now.

 

SHOULD I UPDATE MY CARD INFORMATION ANYWHERE I’VE SAVED IT?

Yes. Your new card has a new number, expiration date, and security code. On or after February 26, 2024, you’ll need to update your credit card information anywhere it’s used for automatic/recurring payments and mobile wallets.  

  • Bill payments/recurring transactions: If you use your credit card to automatically pay recurring bills (i.e., electric, insurance, cable) or recurring subscription accounts (Amazon, EZPass, gym memberships, etc.), please be sure to update your account with your new credit card number, payment address, WSCU Payments P.O. Box 2711 Omaha, NE 68103-2711, and other pertinent information after you activate your new card.  

  • Mobile wallet: Update your WSCU Visa® credit card in your mobile wallet for continued quick, easy, and secure checkout.

 

WILL THERE BE ANY CHANGES TO MY MONTHLY STATEMENT?

Yes. Your electronic credit card statements will now be sent from [email protected]

 

I HAVE A REWARDS VISA® CREDIT CARD. WILL THERE BE ANY CHANGES TO MY REWARDS?

You will not lose your current rewards, and there is no change to how you earn rewards. However, reward points have increased to 1.25 points per dollar spent on purchase transactions. 

 

WILL THE PROCESS TO REDEEM MY REWARD POINTS CHANGE?

Yes. With the UChoose rewards platform, cardholders can choose how they would like to redeem their rewards. Points can be redeemed for merchandise, travel, entertainment, or cash back to your credit card. Also, if you and your significant other each have a credit card with WSCU, those points can be pooled in the new platform. The link to the new rewards program will be posted on the website under the credit card tab.

 

MY EXISTING CARD DOES NOT EXPIRE FOR QUITE A WHILE; CAN I CONTINUE USING MY EXISTING CARD UNTIL EXPIRATION?

No. Your existing card will not work after 11:59 p.m. CT on February 25, 2024.

 

MY SPOUSE AND I BOTH HAVE A WSCU VISA CREDIT CARD, BUT I ONLY RECEIVED ONE CARD IN THE MAIL. WILL MY SPOUSE BE RECEIVING A NEW CARD?

Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately, including joint and authorized user cardholder accounts. However, you will continue to receive only one billing statement, regardless of the number of cards on the account.

 

WHAT DO I NEED TO DO IF I HAVE PREAUTHORIZED OR RECURRING PAYMENTS THAT ARE TIED TO MY CURRENT WSCU VISA CREDIT CARD?

To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant as soon as possible with your new card number and expiration date.

 

WILL I NEED TO SEND MY PAYMENT TO A NEW LOCATION AFTER THE CONVERSION?

Yes. The new address will be included on your statements. If you pay this bill through online bill payment, you will need to update the mailing address to WSCU VISA, P.O. Box 2711 Omaha, NE 68103-2711, to ensure that your payment reaches the processor by your due date. If you pay this bill by check, include your payment stub with your check and mail to the address listed above.

 

I SET-UP MY MONTHLY CREDIT CARD PAYMENT AS AN AUTOMATIC ACH TRANSFER, PAYROLL DEDUCTION, OR RECURRING TRANSFER. DO I HAVE TO MAKE ANY CHANGES?

To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) as soon as possible, with your new card number and payment address. If you had an automatic payment set up through WinSouth’s online banking, those payments will proceed as normal until February 22, 2024. For future automatic payments, members will need to set up a new recurring payment at Cards HQ within the WSCU online and mobile banking.

 

WILL MY PREVIOUS CARD HISTORY TRANSFER TO MY NEW CARD SO THAT I HAVE ACCESS TO THE INFORMATION IF NEEDED?  

After the credit card conversion, you will not have access to past statements. Limited historical transaction data will be available. Please download any statements that you may need to access before February 22, 2024. WinSouth will not have access to your previous credit card statements after the conversion.

 

WHO SHOULD I CONTACT FOR SUPPORT?

With your new credit card, you’ll enjoy 24/7 credit card support. Simply call (888) 999-7552 for assistance.  

 

WILL I STILL HAVE ACCESS TO MY ACCOUNT IN EZCARD?

EzCard will not be available after February 22, 2024. EzCard will be replaced with Cards HQ. Cards HQ will allow members to turn their cards on and off, see their past transactions, set transaction alerts, and much more! Cards HQ can be accessed through online and mobile banking.