COVID-19 Update

Be aware of scammers during times of crisis

During this time, please be aware that scams and fraudulent activity will be at an all-time high. Several scams have already been reported at this time. Make sure you verify the company that you are speaking with if they call you and be very cautious giving out personal information over the phone or e-mail. You can always hang up and call the company to verify that the call or e-mail was legitimate. Here are some tips to help protect your identity and financial information. 

Helpful Links

Disaster Assistance for small businesses: https://www.sba.gov/funding-programs/disaster-assistance 

COVID-19 Rumors vs. Facts https://www.fema.gov/Coronavirus-Rumor-Control

Free meals for school-age children http://www.breakforaplate.com/

Branch Operations Update

We are taking the COVID-19 health threat very seriously and value the health and wellbeing of our employees and members. We strive to keep a clean and healthy environment, and we encourage everyone to take the precautions recommended by the CDC. The safety and health of our members and employees is always a top priority for the credit union. Therefore, we have decided to close all branch lobbies starting March 19th. Members can still conduct transactions through the drive-thru, electronically, or by phone. During this time that our lobbies are closed, we will be offering extended drive-thru hours on Wednesdays until 4:30 for all WinSouth branches. 
 
Please be aware that wait times in drive-thrus may be extended due to additional services offered that are normally provided in-branch. Also, be prepared to provide valid, unexpired identification and answer potential account security questions. This is to ensure the protection of your account. 
 
 
If you are staying home during this time then we encourage you to visit our website HERE and/ or download the WinSouth mobile app through the Apple Store or Google Play Store. Below you can find a list of the digital services that we offer so that you can bank from the comfort of your home.  

Convenient digital services offered to assist you with your day to day banking needs:

Online/Mobile Banking

Enroll online with your computer or through our mobile app via a smartphone/ iPad. By enrolling in online/mobile banking, you will have access to account transfers, transaction history, e-statements, bill pay, and loan payments. Start Here. 

iTalk/ 24 hr account access

Talk is a 24 hr telephone banking service that offers 24/7 access to your accounts. Through iTalk, members can transfer funds within the same account, check account balances, confirm checks that have cleared, and deactivate or report a lost/stolen debit card. Click here for information on how to set up iTalk.

Online Loan Payments

You can now pay your WinSouth loans with a debit or credit card. Pay here.

ATM/Debit Card

Make sure that you have an active ATM/ Debit card with a PIN# to make purchases, perform online transactions, and to withdraw cash from an ATM if needed. 

Online Bill Pay

WinSouth’s BillPay can be set up through online banking and may be accessed through the WSCU mobile app to schedule payments to companies. 

EStatements/eDocuments

Estatements and eDocuments can be accessed through online banking or the WSCU mobile app. 

Night Drop Deposits

If you still prefer to make your loan payments via check or cash, each WinSouth branch offers a night deposit drop box. Also, feel free to mail your payments directly to each branch. 

Signature/ Personal Loans

WinSouth offers personal and signature loans to our members without them ever having to step foot in a branch.

You may apply online or by phone and a loan officer will contact you to discuss your application. Once the loan is approved, we can send your loan documents electronically using DocuSign. 
 
If you or your family are impacted by COVID-19 and need financial support, WinSouth is here to help. Please feel free to reach out to us at [email protected] or 800-757-7302.
 
We appreciate your business and thank you for your patience. We will continue to monitor this situation closely. Please continue to check your emails from us and visit our website and social media sites for updates.  
 
Wishing you and your family health and peace during this time,
 
David Eubanks
President/ CEO
WinSouth Credit Union