New Fraud Prevention

In the event that your debit card transaction or purchase gets denied, VISA or our Fraud Secure company may contact you to verify that the purchase you are trying to make is legitimate and is not fraudulent. This alert might be through a phone call, text, email, or all three. This is a new product that we have implemented to help prevent fraudulent activity. Please bear with us as the new system's artificial intelligence learns your debit card behaviors and trends. Fraud Secure might ask for more personal information than what you are used to. They are legitimate but you are not required to give them your social security number (SSN) or full debit card number. Never provide your SSN or card numbers, other than the last four digits, unless you are speaking directly to a WinSouth representative.

 

Visa® Debit Card Cancellation or Disputes

To cancel or turn off your Visa debit card: 1-833-935-1405

To report your Visa debit card lost or stolen after hours: 1-833-935-1405

Visa debit card disputes during business hours: 1-800-757-7302, ext. 1121 or 256-439-3121

To activate a card or change a PIN call 1-800-992-3808

To dispute a Visa Debit Card transaction please click here to fill out a dispute form

 

Visa® Credit Card Cancellation or Support

Visa Credit Card Customer Service: 800-477-0227

Visa Credit Card Fraud Service Center: 1-855-961-1602

To report a lost or stolen credit card, 24 hours a day, seven days a week call: 800-991-4961

eZcard Support (Website Support) call: 866-604-0380

Score Card Reward Help Desk: 800-854-0790

To put your Visa credit card on travel notice: 800-757-7302 (press 2 for card services during regular business hours)

 You can also e-mail [email protected] for VISA credit or debit card issues. If you need immediate assistance on the weekend, please call one of the numbers above. This e-mail operates during regular business hours. If you send an e-mail, please be sure to include your name, account number or credit/debit card number, and a good phone number. If you are putting your card on travel notice, be sure to include the dates and location of your travel.